Frequently Asked Question(s)
In this section you can find answers to many questions regarding the operation of our site. If you can't find information that you need, you can send us a request by using Feedback form.
- What does the button "Repeat Order" under the "My Orders"?
- How to combine two or more orders into one?
- Can I change my shipping address checkout?
- How do I cancel an order or a separate product from my order?
- How to know the status of my order?
- How to return goods or to make a claim?
- I have a coupon for a discount. How do I use it?
What does the button "Repeat Order" under the "My Orders"?
With this button, the customer can put in the basket of all goods of any previously issued order.
How to combine two or more orders into one?
Combining multiple orders into one, unfortunately, it is technically impossible.
In a pinch, you can cancel the registration of the order and issue a new one with the total composition.
Can I change my shipping address checkout?
In placing your order can not change the address.
In extreme cases, can be in your account to choose the order for which you want to change the address, press the Repeat Order and specify a different delivery address, and cancel the old order.
How do I cancel an order or a separate product from my order?
To cancel your reservation or product order from:
-
Go to the
- My Booking ;
- Find the order;
- Click Cancel Order .
Note : You can only cancel the order before it is paid.
How to know the status of my order?
buyer can track the status of the order directly from the online store in the Personal Cabinet. In addition, he receives e-mail notifications when ordering, payment and transfer it to order delivery service.
In case of questions a client can always contact our Customer service by phone and get full information about the status of an order.
How to return goods or to make a claim?
client is entitled to refuse the ordered goods of good quality at any time prior to its receipt, and upon receipt - within 7 days excluding the day of purchase. Return of good quality is possible, if its trade dress, consumer characteristics, as well as a document confirming the fact and terms of purchase of this product.
If buyer refuses the goods, online shop returns to him the value of returned goods, excluding the cost the seller to deliver goods from the customer to shop.
customer can return the goods of improper quality of the manufacturer or seller and demand the return of the monetary amount paid during the warranty period or expiration date. The client may also require the replacement of the goods of improper quality or eliminate the deficiencies.
refunds in both cases is made not later than 10 days from the date of receipt by the seller client's written application for the return of the goods.
I have a coupon for a discount. How do I use it?
Discount coupon allows you to get your personal discount on merchandise. To do so, ordering the Shopping Cart enter coupon code discounts in a special field.
